Frequently Asked Questions
| Q | How To Transfer Credit To Retailers |
| A | Send to any Loadcentral Gateways **Retailer will receive the text to notify retailer's current wallet balance **Dealer gets a text confirmation about the transfer of credits to his retailer and dealer's current wallet balance |
| Q | Balance Inquiry. How To Check Your Remaining Balance |
| A | Send to any Loadcentral Gateways **Loadcentral sends a reply "Your wallet balance is..." |
| Q | Customer Service |
| A | Eloading and Loadwallet Concerns: 02-441-2407 | 441-2414 | 441-5357 | 441-5356 Mon-Fri (9:00am-4:30pm) | Sat (9:00am) |
| Q | Gateways |
| A | This is where to send all SMS commands 2948 or 3940 |
| Q | How To Register A Retailer Via Text (SMS Commands) |
| A | Send to any Loadcentral Gateways **Note: If no email address type xyz@yahoo.com |
| Q | How To Sell eLoads Via Text (SMS Commands) |
| A | Send to any Loadcentral Gateways **To sell more that one E-pin just add space **Example: SB300 789123 0916xxxxxxx 5 **Maximum of 10 quantity per transaction |
| Q | How TO Replenish Loadwallet |
| A | 1. UniLoad office at Lemon Square Muñoz 2. Loadcentral office: Ground flr. Verde Oro Bldg. 535 Commonwealth Ave. Q.C. 3. Bank Deposit Account Name : Uniwiz Trade Sales Metrobank Legaspi Village Makati | SA: 0553-0555-17640 Banco De Oro Salcedo Branch Makati | SA: 253-001-3337 BPI Branch Pasay Road | SA: 9661-014663 4. Smart Money Transfer : 5577-5113-2164-6117 **To notify your Smart Money fund transfer test the following details: Send to 0928 508-3355 **Note: A notice of the fund transfer or deposit must be made by the Dealer/Retailer by sending a text message or calling our office so verification can be made prior to loading of the credit. Loading time is between 15mins. - 2hrs. Verification of fund transfer and deposit are from 9am - 4:30pm on Mondays to Fridays and 9am - 11am on Saturdays. |